Cookie Policy

Last updated: January 2024

1. What Are Cookies?

Cookies are small text files that are placed on your device when you visit our website. They help us provide you with a better experience by remembering your preferences and analyzing how you use our site.

2. How We Use Cookies

We use cookies for the following purposes:

Essential Cookies: Required for the website to function properly
Analytics Cookies: Help us understand how visitors use our website
Chat Widget Cookies: Enable our customer support chat functionality
Preference Cookies: Remember your settings and preferences

3. Types of Cookies We Use

Cookie Name	Purpose	Duration	Type
crisp.chat	Enables our chat widget functionality	Session	Essential
crisp.sessions	Maintains chat session information	1 year	Functional
_ga	Google Analytics tracking	2 years	Analytics
_gid	Google Analytics session tracking	24 hours	Analytics
_gat	Google Analytics request rate limiting	1 minute	Analytics

4. Third-Party Cookies

We use the following third-party services that may place cookies on your device:

Crisp Chat: Customer support chat widget
Google Analytics: Website usage analytics
EmailJS: Contact form functionality

5. Managing Your Cookie Preferences

You can control and manage cookies in several ways:

Browser Settings: Most browsers allow you to refuse cookies or delete them
Cookie Consent: We will ask for your consent before setting non-essential cookies
Opt-Out Tools: Use browser extensions or tools to manage cookies

6. Impact of Disabling Cookies

Please note that disabling certain cookies may affect the functionality of our website:

Chat widget may not work properly
Some features may be limited
Website performance may be affected

7. Updates to This Policy

We may update this Cookie Policy from time to time. Any changes will be posted on this page with an updated revision date.

8. Contact Us

If you have any questions about our use of cookies, please contact us at:

Email: enquiries@homelensuk.co.uk

Address: HomeLens Limited, Wigan, UK