Terms of Service
Last updated: January 2024
1. Acceptance of Terms
By accessing and using HomeLens services, you accept and agree to be bound by the terms and provision of this agreement.
2. Service Description
HomeLens provides property inspection and advisory services on a non-invasive, visual-only basis. Our services include:
- Virtual property reviews
- Home visit inspections
- Online consultations
- Document reviews
- Property advice and recommendations
3. Service Limitations
Important limitations of our services:
- All inspections are visual-only and non-invasive
- No opening-up of structures or removal of fixtures
- Limited to accessible and visible areas
- Not a full building survey or structural assessment
- Reports are advisory and not legally binding
4. Booking and Payment
Service terms:
- Full payment required before service delivery
- Prices are subject to change without notice
- Cancellation policy: 24 hours notice required
- Refunds subject to our discretion and circumstances
5. Client Responsibilities
You agree to:
- Provide accurate property information
- Ensure safe access to inspection areas
- Be present during home visits (if required)
- Follow safety instructions from our inspectors
- Provide necessary documentation when requested
6. Liability and Disclaimers
HomeLens liability is limited to:
- Direct damages up to the amount paid for services
- Excludes indirect, consequential, or punitive damages
- No warranty of merchantability or fitness for purpose
- Services provided "as is" without guarantees
7. Intellectual Property
All reports, documents, and materials created by HomeLens remain our intellectual property until full payment is received.
8. Privacy and Data Protection
Your privacy is important to us. Please refer to our Privacy Policy for details on how we handle your personal information.
9. Governing Law
These terms are governed by the laws of England and Wales. Any disputes will be resolved in the courts of England and Wales.
10. Changes to Terms
We reserve the right to modify these terms at any time. Continued use of our services constitutes acceptance of updated terms.
11. Contact Information
For questions about these terms, contact us at:
Email: enquiries@homelensuk.co.uk
Address: HomeLens Limited, Wigan, UK